Privacy Policy for the Mobile Ice App

Effective Date: January 1, 2026

Mobile Ice (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Mobile Ice mobile application (the “App”).

By using the App, you agree to the terms of this Privacy Policy.

We may collect personal information that you voluntarily provide when using the App, including:

• Name
• Email address
• Phone number 
• Delivery address
   

We may automatically collect certain information about your device and how you interact with the App, including:

• Device type and operating system 
• App usage data (e.g., pages viewed, features used) 
• IP address 
• Date and time of access

With your permission, we may collect location data to:

• Enable accurate delivery services 
• Improve service availability in your area 
• Provide delivery tracking and status updates
   

You may disable location services at any time through your device settings.

We use the information we collect to:

• Process and fulfill delivery orders 
• Communicate with you regarding orders, updates, and customer support 
• Improve the functionality and performance of the App 
• Comply with legal and regulatory obligations 
• Detect, prevent, and address fraud or security issues
   

We do not sell your personal information.

We may share your information with:

• Service providers and delivery partners to fulfill your orders 
• Payment processors to securely complete transactions 
• Legal authorities when required by law or to protect our rights and safety
   

All third parties are required to maintain the confidentiality and security of your information.

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. While no method of transmission or storage is completely secure, we take appropriate measures to protect your data.

We retain your personal information only for as long as necessary to:

• Provide our services 
• Comply with legal, accounting, or reporting requirements
   

Depending on your location, you may have the right to:

• Access the personal information we hold about you 
• Request correction or deletion of your information 
• Withdraw consent for certain data processing activities

To exercise these rights, please contact us using the information below.

The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the Effective Date above. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.